How to Send Medical Reports to a Mumbai Hospital Before Travelling to India

How do you send medical reports to a hospital in India before travelling?

To send medical reports to a hospital in India before travelling, share your documents digitally — via WhatsApp, email, or a secure upload link — directly with the hospital's international patient services team. Lilavati International in Mumbai accepts reports in advance so that specialists can review your case, recommend the right treatment pathway, and schedule consultations before you arrive.

Lilavati International, located at A-791, Bandra Reclamation Road, Bandra West, Mumbai – 400050, is a JCI- and NABH-accredited quaternary-care multi-specialty hospital offering dedicated international patient support. The international patient services team coordinates report review, pre-consultation assessment, and video consultation for patients travelling from abroad.

What format should medical reports be in when sending to an Indian hospital?

Hospitals in India

Can I send reports via WhatsApp or email to a Mumbai hospital?

Yes. Lilavati International's international patient services team accepts medical reports through multiple channels to make the process straightforward for patients abroad.

When submitting reports, include your full name, date of birth, country of residence, and a brief description of your condition or the treatment you are seeking. This helps the team route your records to the correct specialist without delay.

What happens after I send my reports to a Mumbai hospital?

Once Lilavati International's international patient services team receives your medical records, the process typically follows these steps:

1. Acknowledgement: The international patient coordinator confirms receipt of your documents and assigns a case reference.
2. Specialist routing: Your reports are forwarded to the relevant specialist — for example, a cardiologist, neurologist, or orthopaedic surgeon — depending on your condition.
3. Medical report review: The specialist reviews your records and prepares a preliminary clinical opinion or treatment recommendation. This is your pre-consultation assessment.
4. Video consultation (if required): For complex cases, the specialist may schedule a video consultation to discuss findings, ask follow-up questions, and confirm the treatment plan before your arrival.
5. Cost estimate and appointment scheduling: The team provides a written cost estimate and books your in-person appointments, investigations, or procedures in advance.
6. Travel and logistics support: The international patient services team can assist with guidance on arrival, hospital registration, and coordination of care from the moment you land.

This structured pathway means that when you arrive at Lilavati International in Bandra West, Mumbai, your clinical team is already prepared and your care can begin without unnecessary delays.

Can a hospital refuse to give you your medical records in India?

Under Indian law and medical ethics guidelines, patients have the right to access their own medical records. Hospitals are obligated to provide copies of case records, investigation reports, and discharge summaries upon a patient's written request. A hospital cannot refuse to provide records without a valid legal or clinical reason.

• Patients or their authorised representatives may request records in writing from the hospital's medical records department.
• Hospitals are required to maintain records for a defined period and to provide copies within a reasonable timeframe.
• Charges for photocopying or digital reproduction may apply, but access itself cannot be denied.
• If you are an international patient requesting records from a previous treating hospital in India, submit a written request — in person, by email, or through a legal representative — to that hospital's medical records department.

Lilavati International, as a JCI- and NABH-accredited hospital, follows established protocols for medical records management and patient data privacy.

When should an international patient contact Lilavati International before travelling?

Contact Lilavati International's international patient services team as early as possible — ideally at least four to six weeks before your planned travel date. Earlier contact is particularly important in the following situations:

• Your condition requires a surgical procedure or intervention that must be scheduled in advance.
• You need a specialist opinion to confirm whether the proposed treatment is appropriate before committing to travel.
• Your reports are extensive (multiple imaging studies, long-term treatment history) and require detailed review.
• You are managing a cardiac, neurological, or orthopaedic condition that may need pre-operative assessment or additional investigations on arrival.
• You require coordination across more than one speciality — for example, cardiology and nephrology.
• You have not received a clear diagnosis from your local healthcare provider and are seeking a second opinion.

For urgent or emergency situations, Lilavati International's emergency department is available 24 hours a day, seven days a week, including public holidays, with no appointment required. Emergency contact: 022-69318063 / 64. Ambulance: +91 97692 50010.

How does Lilavati International support international patients sending medical reports?

Lilavati International in Bandra West, Mumbai is a quaternary-care multi-specialty hospital with JCI (8th Edition), NABH, and NABL accreditations, providing a structured pathway for international patients from the moment they make first contact. The international patient services team manages the end-to-end process of receiving, routing, and reviewing medical reports — connecting patients with specialists across cardiology, neurology, orthopaedics, interventional radiology, and cardiothoracic surgery, among other disciplines.

On-site infrastructure includes round-the-clock CT, MRI, ultrasound, and diagnostic laboratory services, a cardiac catheterisation laboratory, multiple operation theatres, and dedicated critical-care units (ICU, ICCU, SICU, PICU, NICU). This means that once a patient arrives following a pre-travel report review, the full scope of investigation and treatment is available without referral to another facility.

For patients who need to discuss their reports before committing to travel, a video consultation with the relevant specialist can be arranged through the international patient services team.